Our Commitment to Your Satisfaction
At MedBrandify Agency, we are dedicated to providing high-quality digital marketing services that meet your needs and exceed your expectations. We understand that circumstances may change, and we want to ensure your satisfaction with our services.
Refund Eligibility
- Project Initiation: If you request a refund before we have commenced work on your project, you will receive a full refund of any payments made.
- Initial Design: If you are dissatisfied with the initial design concepts presented within the first 14 days of the project, you may request a refund of 50% of the project fee.
- Service Cancellation: If you wish to cancel services after the initial design phase, the refund amount will be determined on a case-by-case basis, taking into consideration the work completed and resources utilized.
Non-Refundable Items:
Third-Party Costs: Any costs incurred for third-party services (e.g., domain registration, hosting, stock photos) are non-refundable.
Rush Fees: Any rush fees paid to expedite services are non-refundable.
Refund Process:
To request a refund, please submit a written request to [medbrandifyagency@gmail.com] within [Number] days of the event triggering the refund request (e.g., project initiation, initial design presentation, service cancellation). Please include your name, contact information, and a brief explanation of your reasons for requesting a refund.
We will review your request and respond within [3] business days. If your refund request is approved, we will process the refund within [3-7] business days.
Dispute Resolution
If we are unable to resolve your refund request amicably, we agree to engage in mediation through a mutually agreed-upon mediator.
Changes to This Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website and will be effective immediately.
Contact Us
If you have any questions about our refund policy, please contact us at [medbrandifyagency@gmail.com].
Thank You
We appreciate your trust in MedBrandify Agency and are committed to ensuring your satisfaction with our services.
